Zendesk AI

Zendesk's customer service AI suite — AI agents, Copilot, Quality Assurance, and Workforce Management, all on its $19+ helpdesk.

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Features

Feature 1

Essential AI agents on every Zendesk Suite plan

Feature 2

Advanced AI agent builder ($50/agent/mo add-on)

Feature 3

Copilot for live agents with proactive AI assistance

Feature 4

Quality Assurance with auto-scoring of human + AI agents

Feature 5

Workforce Management for forecasting and scheduling

Feature 6

API actions to Shopify, Salesforce, Jira, and custom systems

Feature 7

Per-resolution pricing $1.50–$2.00 for committed plans

Feature 8

Ticket routing, SLAs, multilingual, and omnichannel