Ada

AI-native customer service platform with a Reasoning Engine — 70% automated resolution across chat, email, voice, and social.

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Features

Feature 1

Proprietary Reasoning Engine (not just RAG over docs)

Feature 2

70% average automated resolution rate (industry-leading verified)

Feature 3

Omnichannel: chat, email, voice, and social messaging

Feature 4

Sits on top of any existing helpdesk (Zendesk, Salesforce, etc.)

Feature 5

Enterprise-grade security, SOC 2, GDPR

Feature 6

Coaching and feedback loops to improve AI over time

Feature 7

AI Email resolves 70% of inbound emails instantly

Feature 8

5.5B+ interactions powered for Fortune 500 brands